Welcome.
Please post your memo revision exercises to this page. For the sake of convenience and readability, please put your name with your revision and format the page in such a way as to leave space between exercises. If you wish, you may separate the exercises with a horizontal line (2nd row, first button on the left). Please let me know if you have any questions or concerns.
James Mangrum
Option 1
Memo 1
CITY OF OAKLAND
Office of the Mayor
To: Department Heads
From: Mayor Christine Rawlins
Subject: Tolerance
An unwritten policy of tolerance for public officials and police officers has been in existence until recently at the Oakland Department of Law Enforcement. The policy is of grave concern to me and, has resulted in a major public controversy along with necessary personnel adjustments.
The unaltered policy through our administration entitles no department at any time to adopt, utilize, adapt, or endorse favoritism in any aspect of its enforcement responsibility. The principle of our policy allows no one to be above the law in Oakland.
I expect each department is operating under this principle, and will keep this policy as a reminder that there shall be no deviation from the policy.
Please convey this information throughout the personnel in your department.
Memo 2
Diversified Chemicals, Inc.
MEMO
Date: June 27, 2011
To: R. Martins
From: J. Smith
Subject: Charles Research Conference on Corrosion
The conference was based on high-temperature dry corrosion. Some of the topics discussed are as follows:
1 – The study of oxidation and corrosion by spectroscopy were used to focus on thin film formation on metal surfaces.
2 – Speakers from the University of Washington and MIT used of microscopy to study the microstructure of thick film formation on metals and alloys.
3 – One of the most interesting topics came from the Penn State and Westinghouse speakers on the topic of hot corrosion and erosion.
4 – There were five viewpoints for future research directions in the area of high-temperature dry corrosion.
1 - University research
2 - Government research
3 - Industry research
4 - European industry research
5 - European government research
5 - With the corrosion of ceramics due to oxidation of Si3N4, a new inexpensive substance called Si ALON has been developed as a possible replacement for Si3N4.
Greg Kubacki
Option 2
Memorandum
TO: All Medical Center personnel
FROM: Tom Barker
DATE: 20 May, 2011
SUBJECT: New Service Call System
The Maintenance Department will initiate a service call system beginning Wednesday, May 23, 2011. This system is designed to provide an efficient response and equal distribution to all departments for work categorized as service calls. Service calls are defined as urgent, minor work requiring immediate attention. Some calls may include: loss of heat, air conditioning, water leaks, clogged plumbing, faulty electrical wiring, fire, safety or security hazards.
Please call the Maintenance Department, 742-5438 (24 hours a day), with any requests for service. You will be assigned a service call number that can be used to check the status of the requested maintenance.
Any requests made outside of regular business hours (Monday – Friday, 8:00 a.m. – 5:00 p.m.) will be handled at the convenience of the mechanic on duty. In addition to completing service calls, the maintenance mechanic is responsible for ensuring normal operations of the total system. If the problem cannot be resolved by the mechanic on duty it will be addressed as soon as possible during regular business hours, when the full maintenance staff is available.
If your call is not answered please try again until somebody is available the answer your call. For urgent or emergency requirements, the PBX Operator must be notified to page maintenance. Please do not use the paging system unless your request is justifiable.
Service call requirements are outlined in the Policies and Regulations Manual. Requests exceeding these will be classified as job orders, which are also outlined.
We greatly appreciate your cooperation with the new system.
Anna Dellapenta
Option 1
Memo 1
CITY OF OAKLAND
Office of the Mayor
To: Department Heads
From: Mayor Christine Rawlins
Subject: Tolerance
An unwritten policy of tolerance for public officials and police officers was in existence until recently at the Oakland Department of Law Enforcement. That policy was of grave concern to me as it resulted in a major public controversy as well as necessary personnel adjustments.
The policy of this administration is that no department shall at any time endorse favoritism in any aspect of its enforcement responsibility. The policy must be that no one in Oakland is above the law.
I expect that each department is complying fully, allow this to serve as a reminder that this is our policy and that there shall be no deviation from it.
Please convey this information to the necessary personnel in your department.
Memo 2
Diversified Chemicals, Inc.
MEMO
Date: June 27, 2011
To: R. Martins
From: J. Smith
Subject: Charles Research Conference on Corrosion
The topic of the conference was high-temperature dry corrosion. Some of the points discussed were as follows:
1 - The lectures focused on the study of oxidation and corrosion by spectroscopy through thin film formation on metal surfaces.
2 – Speakers from the University of Washington and MIT detailed the use of microscopy to observe the microstructure of thick film formation on metals and alloys.
3 – The speakers from Penn State and Westinghouse discussed hot corrosion and erosion.
4 - High-temperature dry corrosion future research directions were discussed from five viewpoints:
- University research
- Government research
- Industry research
- European industry research
- European government research
5 - A new inexpensive substance called Si ALON has been developed as a possible replacement for Si3N4 due to the corrosion of ceramics with oxidation of Si3N4,
Alexis Carambot
Memo 1
CITY OF OAKLAND
Office of the Mayor
To: Department Heads
From: Mayor Christine Rawlins
Subject: Tolerance
The unwritten policy of tolerance for public officials and police officers has been existence until recently at the Oakland Department of Law Enforcement. That policy resulted in a major public controversy and personnel adjustments. It is policy of this administration that no department shall endorse any favoritism in any aspect of its enforcement responsibility. The informing principle must be that no one in Oakland is above the law. Each department will operate under that principle, as a reminder this is our policy and that there shall be no deviation from that policy. Please convey this information to the necessary personnel in your department.
Memo 2
Diversified Chemicals, Inc.
MEMO
Date: June 27, 2011
To: R. Martins
From: J. Smith
Subject: Charles Research Conference on Corrosion
Topics discussed about the high-temperature dry corrosion included:
1 - Thin film formation on metal surfaces; focused on the study of oxidation and corrosion by spectroscopy.
2 - The speakers, from University of Washington and MIT, used microscopy to study the microstructure of thick film formation on metals and alloys.
3 - Penn State and Westinghouse introduced hot corrosion and erosion.
4 - Research directions for high-temperature dry corrosion were discussed from five viewpoints.
- University
- Government
- Industry
- European industry
- European government
5 - A paper stated that the use of Si ALON was an inexpensive substitute for Si3N4, which could be used to coat ceramics in order to delay its corrosion effects. This topic should be reviewed in further depth to ensure the economics and feasibility of such process.
Dan Goff
Option 1
Memo 1
[[=]]CITY OF OAKLAND
Office of the Mayor[[/=]]
To: All Department Heads
From: Christine Rawlins, Mayor
Date: July 13, 2011
Subject: Ending of the "Tolerance" Policy
Until recently, the Oakland Department of Law Enforcement had an unwritten policy of "tolerance" for public officials and police officers. Recent revelations of this policy have caused major public controversy for the department and resulted in personnel changes.
It is the unaltered policy of this administration that no department shall at any time adopt, utilize, adapt, or endorse any policy of favoritism in any aspect of its enforcement responsibility. The informing principle must be that no one in Oakland is above the law.
I fully expect that each department is operating under that principle, but let us serve as a reminder that this is our policy and that there shall be no deviation from that policy. Please convey this information to all personnel in your department.
Memo 2
[[=]]Diversified Chemicals, Inc.
MEMORANDUM[[/=]]
To: R. [First name?] Martins, [Title]
From: J. [First name?] Smith, [Title]
Date: June 27, 2011
Subject: Charles Research Conference on Corrosion
I recently returned from the Charles Research Conference. This year's focus was on high-temperature dry corrosion.
There were several topics of interest that were discussed. Among them:
1. Oxidation and corrosion by spectroscopy in thin film formation on metal surfaces.
2. The use of microscopy to study the microstructure of thick film formation on metals and alloys.
3. Hot corrosion and erosion.
4. Future research directions for high-temperature dry corrosion. This topic was explored from the viewpoints of university research, industrial research (North American and European), and government research (North American and European).
One of the speakers discussed corrosion of ceramics, and the development of Si ALON, which may work as an inexpensive substitute for some of the oxidation troubles that exist with Si3N4. We should explore this topic further.
Ethan Hill
Option 2
Memorandum
TO: All Medical Center personnel
FROM: Tom Barker
DATE: May 20, 2011
SUBJECT: Basic Structure of New Service Call System.
The Maintenance Department will initiate a service call system beginning Wednesday, May 23, 2011. It is designed to provide an effective response time, with equal distribution to all departments for work categorized as service calls. Service calls are defined as urgent minor work requiring immediate attention. Some examples include: loss of heat, air conditioning, water leaks, clogged plumbing, faulty electrical wiring, fire, safety, and/or security hazards.
How to make a Service Call
A telephone call to the Maintenance Department, (742-5438, 24 hours a day) initiates a Service Call. A Service call number will be assigned to the job and furnished to the originator if requested. This number may also be used when referring to the status of a service call.
Maintenance Availability
Only one maintenance mechanic is on duty during the hours of 5:00 p.m. through 8:00 a.m. on weekdays, furthermore, all day on week-ends and holidays. He/she must insure total systems are operational in addition to accomplishing service calls on his/her shift. At those times, he/she may be difficult to reach. However, do not be deterred from calling in a service call to insure it is accomplished when maintenance is available. If no one answers, please call again.
Emergency Service Calls
For urgent or emergency requirements, the PBX operator must be notified to page maintenance. Please do not use the paging system unless your request is justifiable.
Service call requirements are outlined in the Policies and Regulations manual. Requests exceeding these will be classified as Job Orders, and are also outlined in the Policies and Procedures Manual.
The Maintenance Department greatly appreciates your compliance with the new service call system.
Shan Rammah
Option 1
Memo 1
CITY OF OAKLAND
Office of the Mayor
To: Department Heads
From: Mayor Christine Rawlins
Date: July 14, 2011
Subject: Tolerance for Public Officials and Police Officers
An unwritten policy of "tolerance" for public officials and police officers was in existence until recently at the Oakland Department of Law Enforcement. That policy was of grave concern to me because it resulted in a major public controversy and necessary personnel adjustments.
It is the unaltered policy of this administration that no department shall at any time adopt, utilize, or endorse any policy of favoritism in any aspect of its enforcement responsibility. The principle of this policy must be that no one in Oakland is above the law.
I fully expect that each department is operating under this principle, and that there shall be no deviation from this policy.
Please convey this information to everyone in your department.
__Memo 2_
Diversified Chemicals, Inc.
MEMO
To: R. Martins [use full first name]
From: J. Smith [use full first name]
Date: June 27, 2011
Subject: Charles Research Conference on High-Temperature Dry Corrosion
Some of the topics discussed were :
1 - Thin film formation on metal surfaces; the study of oxidation and corrosion by spectroscopy.
2 - The use of microscopy to study the microstructure of thick film formation on metals and alloys; presented by MIT and The University of Washington.
3 - Hot corrosion and erosion; presented by Penn State and Westinghouse.
4 - Future research directions for high-temperature dry corrosion were discussed from five viewpoints.
• University
• Government
• Industry
• European Industry
• European Government
5 – The corrosion of ceramics, highlighting the oxidation of Si3N4. One paper dealt with the formation of Si ALON, which could be an inexpensive substitute for Si3N4. We should research more about this topic.
Kevin Pfab
Option 1
Memo 1
CITY OF OAKLAND
Office of the Mayor
To: Department Heads
From: Mayor Christine Rawlins
Subject: Tolerance
Until recently, an unwritten policy of tolerance for public officials and police officers has been in existence at the Oakland Department of Law Enforcement. The policy is of grave concern to me as it has resulted in a major public controversy as well as necessary personnel adjustments.
This policy of our administration entitles no department to adopt, utilize, adapt, or endorse any form of favoritism in any aspect of its enforcement responsibility. The principle must be that nobody in Oakland is above the law.
I fully expect that each department is and will continue to operate under this principle, and will keep this policy as a reminder that there should be no deviation.
Please convey this information to the personnel in your department.
Memo 2
Diversified Chemicals, Inc.
MEMO
Date: June 27, 2011
To: R. Martins
From: J. Smith
Subject: Charles Research Conference on Corrosion
The subject of the Charles Research Conference was high-temperature dry corrosion. Some of the topics discussed were:
1 - The study of corrosion and oxidation by spectroscopy, and how they were used to focus on thin film formation on metal surfaces.
2 – The use of microscopy to study the microstructure of thick film formation on metals and alloys. Speakers represented the University of Washington and MIT.
3 – Hot corrosion and Erosion. Speaks represented Penn State and Westinghouse.
4 – Five viewpoints for future research directions in the area of high-temperature dry corrosion.
- University research
- Government research
- Industry research
- European industry research
- European government research
5 - The corrosion of ceramics including the oxidation of Si3N4. A new inexpensive substance named Si ALON can be formed as a possible replacement for Si3N4.
Andrew Jensen
Option 1
Memo 1
CITY OF OAKLAND
Office of the Mayor
To: Department Heads
From: Christine Rawlins, Mayor
Date: July 15, 2011
Subject: Tolerance for public officials and police officers
An unwritten policy of "tolerance" for public officials and police officers was in existence until recently at the Oakland Department of Law Enforcement.
It is the unaltered policy of this administration that no department shall at any time adopt, utilize, adapt, or endorse any policy of favoritism in any aspect of its enforcement responsibility. The informing principle must be that no one in Oakland is above the law. I fully expect that each department is operating under that principle, but let us serve as a reminder that this is our policy and that there shall be no deviation from it.
Please convey this information to the necessary personnel in your department.
Memo 2
Diversified Chemicals, Inc.
MEMO
To: Rick Martins, Department Head
From: Jane Smith, Secretary
Date: June 27, 2011
Subject: Charles Research Conference on Corrosion
The subject of the conference was high-temperature dry corrosion. The main topics discussed were
1 – The thin film formation on metal surfaces and the study of oxidation and corrosion by spectroscopy.
2 - The use of microscopy to study the microstructure of thick film formation on metals and alloys.
3 – The effects of hot corrosion and erosion.
4 – The future research directions for high-temperature dry corrosion.
- university research
- government research
- industry research
- European industry research
- European government research
5 - Corrosion of ceramics, especially the oxidation of Si3N4.
- The formation of Si ALON, which could be an inexpensive substitute for Si3N4.
Howard Taing
Option 1
Memo 1
CITY OF OAKLAND
Office of the Mayor
To: Department Heads
From: Mayor Christine Rawlins
Subject: Tolerance
There has been an unwritten policy of tolerance for public officials and police officers in existence until recently at the Oakland Department of Law Enforcement. That policy is of grave concern to me and has resulted in a major public controversy as well as necessary personnel adjustments.
It is the unaltered policy of this administration that no department shall endorse any favoritism in any aspect of its enforcement responsibility. The informing principle must be that no one in Oakland is above the law.
As a reminder this is our policy and there shall be no deviation from this policy. I fully expect every department to operate under this principle. Please convey this information to the necessary personnel in your department.
Memo 2
Diversified Chemicals, Inc.
MEMO
To: R. Martins
From: J. Smith
Date: June 27, 2011
Subject: Charles Research Conference on Corrosion
The subject of Charles Research Conference was that of high-temperature dry corrosion. Some of the topics discussed were:
1. The study of oxidation and corrosion by spectroscopy in thin film formation on metal surfaces.
2. The use of microscopy to study the microstructure of thick film formation on metals and alloys.
3. Hot corrosion and erosion
4. Future research directions for high-temperature dry corrosion, discussed from five viewpoints:
- University
- Government
- Industry
- European Industry
- European government
5. Corrosion of ceramics, especially the oxidation of Si3N4. A new substance named Si ALON can be formed, which could be used as an inexpensive substitute for Si3N4.
Anna Crews
Option 2
MEMO
TO: All Medical Center Personnel
FROM: Tom Barker-Maintenance Director
DATE: 20 May
SUBJECT: New Service Call System
Starting Wednesday, May 23, 2011, the Maintenance Department will initiate a Service Call system that is designed to provide an effective response time with equal distribution for all departments for work categorized as Service Calls. Service Calls are defined as urgent minor work requiring immediate attention, for example, loss of heat, air conditioning, water leaks, clogged plumbing, faulty electrical wiring, fire, safety or security hazards.
To initiate a Service call, dial 742-5438 to speak with the Maintenance Department. A Service call number will be assigned to the job and furnished to the originator of requested. This number may be used when referring to the status of the Service Call.
Service call availability is 24 hours a day, 7 days a week, though there is limited availability during the hours of 5:00p.m. to 8:00am daily, all day week-ends and holidays. During limited hours only one Maintenance Mechanic is on duty that must insure total systems are operational on his shift, in addition to accomplishing Service Calls. That will limit the amount of call, but should not deter anyone from calling in a Service Call to insure it is accomplished when the man-hours are available. If no one answers, please call again.
For urgent or emergency requirements, the PBX Operator must be notified to page maintenance. Please do not use the paging system unless your request is justifiable. Service Call requirements are outlined in the Policies and Regulations manual. Requests exceeding these will be classified as Job Orders, and are also outlined in the Policies and Procedures Manual.
The Maintenance Department greatly appreciates your cooperation with the new service call system.
___
Justin Emery
Option 1
Memo 1:
CITY OF OAKLAND
Office of the Mayor
To: Department Heads
From: Mayor Christine Rawlins
Subject: "Tolerance"
An unwritten policy of "tolerance" for public officials and police officers was in existence until recently at the Oakland Department of Law Enforcement. That policy was of concern and resulted in a major public controversy and necessary personnel adjustments.
It is the unchanged policy of this administration that no department shall utilize or endorse any policy of favoritism in its enforcement responsibility. The policy must be that no one in Oakland is above the law.
I fully expect that each department is operating under that principle, but let this serve as a reminder that this is our policy and that there shall be no deviation from that policy.
Please convey this information to the necessary personnel in your department.
Memo 2
Diversified Chemicals, Inc.
MEMO
To: R. Martins
From: J. Smith
Date: June 27, 2011
Subject: Charles Research Conference on Corrosion
The subject of the conference was high-temperature dry corrosion. The most relevant topic discussed was the corrosion of ceramics at high temperatures, especially the oxidation of Si3N4. One discussion dealt with the formation of Si ALON, which could be an inexpensive substitute for Si3N4. This substitute should be researched in hopes of reducing cost.
Other topics included:
1 - Thin film formation on metal surfaces; focused on study of oxidation and corrosion by spectroscopy.
2 - Use of microscopy to study the microstructure of thick film formation on metals and alloys.
3 - Hot corrosion and hot erosion.
4 - Future research directions for high-temperature dry corrosion were discussed from five viewpoints.
- University research
- Government research
- Industry research
- European industry research
- European government research
Edwin Torres
Option 2
Memo
TO: All Medical Center Personnel
FROM: Tom Barker, Director of Maintenance
DATE: May, 20, 2011
SUBJECT: New Service Call System
Call System
The Maintenance Department will initiate a Service Call system beginning Wednesday, May 23, 2011. The system is designed to provide an effective response time to Service Calls with equal distribution for all departments.
Placing a Service Call
In order to place a request, call the Maintenance Department at 742-5438 (24 Hours a day). A Service call number will be assigned to the job and furnished to the originator if requested. This number may also be used when inquiring about the status of a Service Call as well. All service calls will be defined as either urgent, minor, work requiring, or immediate action and will be dealt with according to severity and date of request.
After Hours Maintenance
During the hours of 5:00 p.m. through 8:00 a.m. daily and all week-ends and holidays, only one Maintenance Mechanic will be on duty. This will limit the amount of requests completed, but should not deter anyone from calling in to insure it is accomplished during regular work hours. If no one answers, please call again.
Emergency Calls
For urgent or emergency requirements, the PBX Operator must be notified to page maintenance. Please do not use the paging system unless your request is justifiable.
Service Call requirements are outlined in the Policies and Regulations manual. Requests exceeding these will be classified as Job Orders, and are also outlined in the Polices and Procedures Manual.
The Maintenance Department appreciates your cooperation.
Danny Duangphachanh
Option 1
Memo 1
CITY OF OAKLAND
Office of the Mayor
To: Department Heads
From: Mayor Christine Rawlins
Subject: "Tolerance"
Until recently, an unwritten policy for public officials and police officers about “tolerance” was in existence at the Oakland Department of Law Enforcement. The policy was a grave concern to me as it resulted in a major public controversy and necessary personnel adjustments.
The policy administers that no aspect of the department shall adopt, utilize, adapt, or endorse at any time any policy of favoritism during its enforcement responsibility. The clear message here is that no one in Oakland is above the law.
I expect that each department is conducting under this policy and no other of the sort.
Please communicate this information to the necessary personnel in your department.
Memo 2
Diversified Chemicals, Inc.
MEMO
Date: June 27, 2011
To: R. Martins
From: J. Smith
Subject: Charles Research Conference on Corrosion
The subject of the Charles Research Conference on June 27, 2011 was about high-temperature dry corrosion. Some of the topics discussed were:
1. The thin film formation on metal surfaces. The lectures focused on the study of oxidation and corrosion by spectroscopy.
2. The use of microscopy to study the microstructure of thick film formation on metals and alloys.
3. Hot corrosion and erosion.
4. The future research directions for high-temperature dry corrosion were discussed from five viewpoints.
- University research
- Government research
- Industry research
- European industry research
- European government research
5. Corrosion of ceramics, especially the oxidation of Si3N4.
- An inexpensive substitute for Si3N4 is the formation of Si ALON.
Patrick Black
Memo 1:
CITY OF OAKLAND
Office of the Mayor
To: Department of Law Enforcement Directors
From: Mayor Christine Rawlins
Date: July 15, 2011
Subject: "Tolerance"
There has been a rising issue in a lack of consistency in enforcing public policy in the City of Oakland as of late. As you are surely aware, an unwritten policy of "tolerance" for the infractions of public officials and police officers was in existence until recently at the Oakland Department of Law Enforcement. That policy was of grave concern to me and, as you know, resulted in a major public controversy and necessary personnel adjustments.
The duty and responsibility of my administration is, and always has been, to ensure that laws of the City of Oakland and the State of California are consistently enforced. Favoritism of any sort at the Department of Law Enforcement will not be tolerated. The informing principle must be that no one is above the law.
I fully expect that each department is operating under that principle. Let this memo serve as a reminder that we cannot falter from our duty to ensure that laws will be enforced and executed without regards to individual’s positions within local municipal departments.
Make certain that this information has been communicated to all personnel in your department and that this unwritten policy will no longer continue.
Memo 2:
Diversified Chemicals, Inc.
MEMO
Date: June 27, 2011
To: R. Martins
From: J. Smith
Subject: Charles Research Conference on Corrosion
The subject of the conference was high-temperature dry corrosion. Some of the topics discussed were:
1. Thin film formation on metal surfaces:
a. These lectures focused on the study of oxidation and corrosion by spectroscopy.
2. The use of microscopy:
a. Presented by speakers from the University of Washington and MIT. Microscopy can be used to study the microstructure of thick film formation on metals and alloys.
3. Hot corrosion and erosion:
a. This was one of the most interesting topics, featuring speakers from Penn State and Westinghouse.
4. Future research directions for high-temperature dry corrosion:
a. These were discussed from a variety of different domestic viewpoints, including university, government, and industry research.
b. Futures in research in the European market at government and industry levels were also discussed.
5. Corrosion of ceramics:
a. Focused mainly on the oxidation of Si3N4. One paper dealt with the formation of Si ALON, which could be an inexpensive substitute for Si3N4.
All topics discussed were interesting, presenting new and enticing possibilities for the industry. However, I believe that the most promising topic for Diversified Chemicals Inc. would be using Si ALON as a possible inexpensive substitute for Si3N4.
Alex Zammit
Option 1
Memo 1
CITY OF OAKLAND
Office of the Mayor
To: Department Heads
From: Mayor Christine Rawlins
Date: July 15, 2011
Subject: “Tolerance” Policy Reminder
An unwritten policy of "tolerance" for public officials and police officers was in existence until recently at the Oakland Department of Law Enforcement. That policy was of grave concern to me and resulted in a major public controversy and necessary personnel adjustments.
It is the policy that no department shall at any time adopt, utilize, adapt, or endorse favoritism in any aspect of its enforcement responsibility. The informing principle must be that no one in Oakland is above the law.
I fully expect that each department is operating under that principle, but let this serve as a reminder that there shall be no deviation from that policy. Please convey this information to the necessary personnel in your department.
Memo 2
Diversified Chemicals, Inc.
MEMO
To: R. Martins
From: J. Smith
Date: June 27, 2011
Subject: Charles Research Conference on Corrosion
The subject of the conference was high-temperature dry corrosion. The main topics discussed were:
1 - Thin film formation on metal surfaces focusing on the study of oxidation and corrosion by spectroscopy
2 - Use of microscopy to study the microstructure of thick film formation on metals and alloys
3 - Hot corrosion and erosion
4 - Future research directions for high-temperature dry corrosion from five viewpoints:
- University research
- Government research
- Industry research
- European industry research
- European government research
5 - Corrosion of ceramics, especially the oxidation of Si3N4 and the formation of Si ALON as an inexpensive substitute for Si3N4.
Abdullahi Mohamed
TO: All Medical Center personnel
FROM: Tom Barker, Director of Maintenance
DATE: May 20, 2011
SUBJECT: Initiation of a Service Call System for all departments
The purpose of this memo is to notify you that he Maintenance Department will initiate a Service Call system beginning Wednesday, May 23, 2011. It is designed to provide an effective response time with equal distribution for all departments for work categorized as Service Calls.
Service Calls:
Service Calls are defined as urgent minor work requiring immediate attention, for example:
• Loss of heat
• Air conditioning
• Water leaks
• Clogged plumbing
• Faulty electrical wiring
• Fire
• Safety
• Security hazards.
Initiation of a Service Call:
A telephone call to the Maintenance Department, (742-5438, 24 hours a day), is all that is required to initiate a Service Call. A Service call number will be assigned to the job and furnished to the originator of requested. This number may be used when referring to the status of the Service Call.
Hours of Availability:
From 5:00 p.m. through 8:00 a.m. daily all day week-ends and holidays. Only one Maintenance Mechanic is on duty. He must insure total systems are operational on his shift, in addition to accomplishing Service Calls. That will limit the amount of call, but should not deter anyone from calling in a Service Call to insure it is accomplished when the man-hours are available. If no one answers, please call again.
In Case of Emergency:
For urgent or emergency requirements, the PBX Operator must be notified to page maintenance. Please do not use the paging system unless your request is justifiable.
Your cooperation in this matter would be greatly appreciated.
Service Call requirements are outlined in the Policies and Regulations manual. Requests exceeding these will be classified as Job Orders, and are also outlined in the Policies and Procedures Manual.
Attachments: Policies and Regulation Manual
